Shipping & Returns

Basic Refund Policy

Retail Items: These have a full 180-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.

ATTENTION: RETURNS
Chilling Outdoors
212 Dawn Ct
Kissimmee, FL 34743

All packages shipped out will be via a trackable method. Please see below for the estimated shipping times to your country/region.

Estimated shipping times:

  1. a) 5 to 10 Business Days ~ United States
  2. b) 7 to 15 Business Days ~ Global Shipping

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

For inquiries on upgrading your order to express shipping, please send us an email at support@chillingoutdoors.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about $30-50 per item, depending on the country it is being shipped to.

Order Processing times:

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-2 business days and is used for quality assurance, packing, printing of shipping labels.

Order cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@chillingoutdoors.com as soon as possible if you would like to cancel your order.

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@chillingoutdoors.com and we'll take care of it right away.